ar999 Terms & Conditions – Rules Governing Your Account and Use of the Platform

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the ar999 online gaming platform, accessible at ar999.io ("the Platform"). ar999 operates an online casino and sports betting service targeting adult players in Bangladesh. The Platform offers casino games, live dealer tables, and sports betting markets — with a primary focus on cricket — for entertainment purposes.

By creating an account on ar999.io, making a deposit, placing a bet, or otherwise participating in any activity offered on the Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you accept and agree to be bound by them. These Terms apply in conjunction with any additional rules, policies, or guidelines published on the Platform, including the Privacy Policy, Responsible Gaming Policy, and individual game or promotion-specific rules, all of which are incorporated into these Terms by reference.

ar999 reserves the right to update, amend, or replace these Terms at any time. The current version of the Terms is always available at ar999.io/terms-conditions. Continued use of the Platform after an update to the Terms constitutes acceptance of the revised Terms.

2. Eligibility

Access to and use of the ar999 Platform is restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. ar999 is strictly an adult platform and does not permit access to, or use by, any person under the age of 21.
• You are accessing the Platform from a jurisdiction in which online gaming and sports betting is not expressly prohibited by applicable law.
• You are accessing the Platform for your own personal recreational entertainment and not on behalf of any third party.
• You are not a professional player, syndicate member, or acting in concert with others in a manner that is intended to gain an unfair advantage over the Platform.
• You are not a current employee, contractor, or immediate family member of an ar999 employee or contractor.
• You have not previously been excluded or banned from the ar999 Platform, whether voluntarily or by ar999's decision.

ar999 reserves the right to request documentary proof of eligibility at any time, including at account registration, at the time of any deposit or withdrawal request, or at any point during your use of the Platform. Failure to provide satisfactory proof of eligibility within a reasonable time will result in account suspension pending verification or permanent account closure at ar999's discretion.

3. Account Registration

3.1 One Account Per Player

Each player is permitted to hold one active ar999 account at any given time. Registering more than one account, whether using your own identity or any other identity, constitutes a material breach of these Terms. ar999 uses automated and manual procedures to identify duplicate accounts. Where duplicate accounts are identified, all associated accounts will be closed and any balances, bonuses, and pending withdrawals will be forfeited.

3.2 Accurate Registration Information

You are required to provide accurate, complete, and current information when registering your ar999 account. This includes your full legal name, date of birth, residential address, email address, and mobile number. Providing false, misleading, or incomplete registration information constitutes a breach of these Terms and may result in account closure and forfeiture of funds.

3.3 Identity Verification (KYC)

ar999 operates a Know Your Customer ("KYC") verification process in accordance with its internal compliance procedures. You may be required to submit one or more of the following documents to verify your identity:

• A valid government-issued photo identity document (National ID card, passport, or driving licence)
• Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence)
• Proof of ownership of the payment method used for deposits (screenshot or statement from the relevant mobile wallet or bank account)

Withdrawals will not be processed until KYC verification is complete. ar999 reserves the right to suspend a player account pending completion of KYC checks and to close an account permanently where satisfactory verification cannot be obtained.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your ar999 account username and password. You must not share your login credentials with any other person. ar999 strongly recommends enabling two-factor authentication (2FA) on your account. ar999 will not be held liable for any losses incurred as a result of unauthorised access to your account where you failed to take reasonable security precautions. If you suspect that your account has been accessed without your authorisation, you must contact ar999 support immediately via live chat at ar999.io.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

ar999 accepts deposits and processes withdrawals via the following approved payment methods for Bangladesh players: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. All transactions are denominated in Bangladeshi Taka (৳). ar999 does not apply transaction fees on deposits or withdrawals, though your payment provider may apply its own charges independently of ar999.

4.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. Maximum deposit and withdrawal limits vary by payment method and account verification status. Current limits are displayed within your account dashboard at the time of each transaction. ar999 reserves the right to modify these limits at any time with notice provided to affected players.

4.3 Withdrawal Processing

Withdrawal requests are reviewed and processed by ar999 within one business day of submission, subject to completed KYC verification and subject to ar999's right to conduct additional security and fraud checks. ar999 reserves the right to delay or decline a withdrawal request where it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. Withdrawal requests that trigger additional checks may take up to five business days to process.

4.4 Currency

All account balances, deposits, withdrawals, bonuses, and winnings on the ar999 Platform are denominated exclusively in Bangladeshi Taka (৳). ar999 does not accept deposits in any other currency and does not offer currency conversion services.

5. Bonuses and Promotions

5.1 General Bonus Terms

ar999 offers bonuses and promotional offers to eligible players from time to time, including but not limited to welcome bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, which supplement and, in the event of any conflict, take precedence over these General Bonus Terms.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, bonus funds credited to a player's account are subject to a wagering requirement. This means that the bonus amount must be wagered a specified number of times before the bonus funds or any winnings derived from them can be withdrawn as real money. The applicable wagering requirement multiplier is stated clearly in the terms of each individual promotion.

5.3 Bonus Abuse

ar999 reserves the right to refuse, withdraw, or reclaim any bonus where it has reasonable grounds to believe that a player is abusing or exploiting the bonus system. This includes, but is not limited to: creating multiple accounts to claim the same bonus more than once, participating in bonus offers using low-risk or hedged betting strategies that are inconsistent with genuine recreational play, or any other conduct that ar999 determines to be in bad faith.

5.4 Expiry

Bonus funds that are not used within the period specified in the applicable promotion terms will expire and be removed from the player's account without notice. It is the player's responsibility to review the expiry conditions of any bonus credited to their account.

6. Betting and Gaming Rules

All bets and wagers placed on the ar999 Platform are subject to the specific rules applicable to each game or betting market. These rules are displayed within the game interface or betting market at the point of play. In the event of any technical malfunction, software error, or connectivity failure that affects the outcome of a game or bet, ar999 reserves the right to void the affected bet and refund the stake to the player's account balance. ar999's decision on all gaming disputes is final and binding.

ar999 offers games from certified third-party providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. The rules governing each individual game are set and published by the respective provider. ar999 does not modify game logic or outcomes. All games use certified random number generators (RNGs) that are independently tested and audited for fairness.

7. Prohibited Conduct

The following conduct is strictly prohibited on the ar999 Platform and constitutes grounds for immediate account suspension and permanent closure:

• Registering more than one account on the Platform
• Providing false, misleading, or fraudulent identity or payment information
• Using any software, bot, script, or automated system to interact with the Platform in a manner not sanctioned by ar999
• Attempting to exploit software bugs, errors, or vulnerabilities in any ar999 game or system
• Colluding with other players to gain an unfair advantage in any game or betting market
• Using the ar999 Platform for any form of money laundering, fraud, or other criminal activity
• Engaging in chargebacks or reversals of deposits without prior agreement with ar999's support team
• Abusing ar999 support staff or engaging in threatening, harassing, or offensive behaviour toward ar999 employees
• Accessing the Platform from a jurisdiction where online gaming is expressly prohibited by law

Where ar999 determines that prohibited conduct has occurred, it reserves the right to close the account, forfeit all balances and bonuses, and take such further action as is appropriate in the circumstances, including reporting the matter to relevant authorities.

8. Intellectual Property

All content on the ar999 Platform — including but not limited to software, text, graphics, logos, icons, images, audio clips, game interfaces, and the overall design and layout of ar999.io — is the intellectual property of ar999 or its content partners and is protected by applicable copyright and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal recreational purposes only. You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or otherwise exploit any ar999 content without the prior written consent of ar999.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ar999 shall not be liable to any player for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the player's use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, or service interruption. ar999's total aggregate liability to any individual player in connection with any claim arising under these Terms shall not exceed the total amount deposited by that player in the thirty (30) days preceding the event giving rise to the claim.

The ar999 Platform is provided on an "as is" and "as available" basis. ar999 makes no warranties, express or implied, regarding the Platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors or technical faults. While ar999 takes all reasonable steps to maintain Platform availability, it cannot guarantee that the Platform will be accessible at all times.

10. Privacy Policy

The collection, storage, processing, and use of your personal data by ar999 is governed by the ar999 Privacy Policy, which is available at ar999.io/privacy-policy. By registering an account and accepting these Terms, you also acknowledge that you have read and accepted the Privacy Policy. ar999 uses your personal data solely for the purposes of operating your account, processing transactions, verifying your identity, preventing fraud, and improving its services. ar999 does not sell or share your personal data with unaffiliated third parties for marketing purposes.

11. Responsible Gaming

ar999 is committed to promoting responsible gaming and providing a safe entertainment environment for all Bangladesh players. ar999 provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and voluntary self-exclusion. These tools are available within the Responsible Gaming section of your account settings.

If you feel that your gambling is becoming problematic, ar999 encourages you to make use of these tools and to seek support. You can also contact the ar999 support team via live chat to request account restrictions or self-exclusion at any time. Further information is available at ar999.io/responsible-gaming.

ar999 strictly enforces its 21+ age policy. It is the responsibility of all players to ensure that minors do not gain access to the Platform through their devices or accounts.

12. Amendments to These Terms

ar999 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, ar999 will notify registered players by email or via a notice displayed on the Platform. The effective date of the current version is stated at the top of this page. Your continued use of the ar999 Platform following notification of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to ensure that you remain satisfied with them.

13. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable international online gaming standards and the internal policies of ar999. In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to contact ar999 support in the first instance and allow ar999 a reasonable period to investigate and respond to your complaint. ar999's final decision on all gaming disputes is binding. ar999 does not waive any of its rights under these Terms by failing to enforce them strictly on any particular occasion.

14. Contact Us

If you have any questions regarding these Terms & Conditions, or if you wish to raise a complaint or dispute, please contact the ar999 support team via live chat available at ar999.io. Alternatively, you may contact us by email — our support address is displayed in the footer of every page on this site. ar999 support is available 24 hours a day, 7 days a week, in English, and is specifically trained to assist Bangladesh players with all account, payment, and gaming queries.